Frequently Asked Questions
To help you fully enjoy your spa experience, we have gathered some answers to frequently asked questions that will help prepare you for a day of pampering. Our wish is for you to be comfortable, relaxed and feeling wonderful.
What is the best way to schedule my spa appointments?
To ensure the availability of services you would like to experience, we strongly recommend that spa appointments be arranged well in advance of your day of treatment by calling us at 828-575-2196. If you are staying at The Crowne Plaza Tennis & Golf Resort, we encourage the arrangement of your spa appointments when booking your room reservations. Please feel assured that our therapists are certified /licensed professionals and will do everything they can to make you feel comfortable throughout your spa experience.
When should I plan on arriving for my spa treatments?
To maximize your spa experience please arrive 20 to 30 minutes before your first scheduled appointment. This will allow you to prepare yourself at a gentle pace for your treatment. Prior to your scheduled service, you may enjoy a sauna or just recline in your robe in the spa lounge for 10 minutes or more. Each service is scheduled precisely on time for your convenience and as a courtesy for the next guest.
What is considered proper spa attire?
We provide complimentary slippers and a luxurious robe for all of our spa guests. In preparation for your service, please disrobe to your comfort level. All of our staff are professionally trained in appropriate draping to ensure your modesty and comfort levels are always taken into consideration.
*We request that you do not bring any valuable items to the spa. Adelaide Spa & Salon is not responsible for lost or damaged items.
What is considered proper etiquette in the tranquil environment?
In order to maintain the peaceful and soothing environment that you have chosen to experience, we ask that you turn off your cell phones and pagers before entering through the spa doors. Additionally, we promote a smoke-free environment.
What is included in your amenities?
Our sauna is complimentary for guests who have scheduled spa services. The spa offers complimentary teas, various water specials and rejuvenating snacks for our guests.
What should I expect in the way of gratuities?
Our services do not include an automatic gratuity. You are welcome to leave a gratuity for your therapists/stylist upon check-out.
What is the preferred method of payment?
We accept all major credit cards, debit cards, room charges to Crowne Plaza Resort, gift cards and cash.
What is your cancellation policy?
If you must cancel your service, we request a 24-hour advance notice to avoid cancellation or no-show appointment charges. In the case that 24-hours notice is not provided, the full service amount will be charged on any late cancellations or no-show appointments. Packages are non-refundable.
What is your spa age requirement?
The Adelaide Spa & Salon is an experience for those 16 years of age or older. Our mission is to maintain the integrity of the relaxing, nurturing atmosphere. We respectfully request that guests do not bring their children with them, though we do offer complimentary childcare for children under 12. Teens between the ages of 16 and 18 may receive services if accompanied by a parent or with signed parental permission.
How do you handle special medical needs?
When arriving at the spa you will be asked to complete a brief guest pre-treatment form to assist the therapists in providing you with the best possible treatment. To ensure your safety and comfort, please disclose any pertinent medical conditions that may affect your spa experience on this form. Adelaide Spa & Salon assures and maintains confidentiality of the highest professional standard.
What if I am pregnant?
Our guests that are pregnant may receive any nail, makeup and facial services that are not invasive or abrasive. Mothers-to-be that are safely in their second trimester may receive a prenatal massage. We encourage you to check with your physician before booking any spa services. We will not, however, perform wraps, hot stone services, deep tissue work or strenuous massage if you are pregnant.